Returns & refunds

Damaged or wrong items

If your order arrives damaged, or isn't what you ordered, message us within 48 hours of delivery with photos of the item and the packaging (an unboxing video helps a lot). We'll reprint and resend it free, or refund you, whichever you prefer.

Made-to-order and personalised items

Because every piece is printed for you, we can't accept returns for change of mind. Personalised items (names, messages) and custom designs can't be returned unless they arrive damaged or with a mistake on our side.

3D prints show fine layer lines and small variations in colour and finish. These are part of the process and aren't defects.

Cancellations

You can cancel for a full refund until we start printing your order. Once printing has started, we can't cancel it.

How refunds are paid

Approved refunds are sent to the original payment method (UPI or bank transfer) within 5–7 working days.